Trendo Terms of Service

These Terms of Service ("Terms") are a binding legal agreement between you and Clover AI Tech FZCO, a free-zone company organized in Dubai, United Arab Emirates ("Clover AI Tech", the "Company", "we", "us", or "our"). They govern your access to and use of the Trendo mobile application (bundle identifier com.trendo.trendoapp) for iOS and Android, together with all related features, content, websites, and services we provide (collectively, the "Service"). Trendo is operated under our "Clover & Fox" brand, and these Terms are published at cloverandfox.com/terms.

Please read these Terms carefully. By creating an account, downloading, accessing, or using the Service, you agree to be bound by these Terms and by our Privacy Policy, which is incorporated by reference. If you do not agree, do not use the Service.

These Terms contain important provisions that affect your legal rights, including an "AS IS" disclaimer of warranties, a limitation of liability, an indemnity, and, where lawful, an agreement to arbitrate disputes and waive class actions (with a 30-day opt-out). Nothing in these Terms removes mandatory legal protections you have as a consumer where you live (see Section 19).

1. Acceptance, Eligibility, and Child Profiles

1.1 Eligibility. The Service is intended for adults. You must be at least 18 years old (or the age of majority where you live, if higher) to create an account or use the Service. By using the Service, you represent and warrant that you meet this requirement, that the information you provide is accurate, and that you have the legal capacity to enter into these Terms.

1.2 No accounts for children. Children may not create their own accounts or use the Service independently.

1.3 Child profiles (parental-consent model). An adult account holder who is a parent or legal guardian may create and manage a "child profile" within their own account to help organize a child's wardrobe and style preferences. The child does not register or hold an account; the parent or guardian does so on the child's behalf. A child profile may include information such as the child's name or nickname, age, gender, body type, chosen themes or style preferences, and wardrobe images that the parent or guardian uploads.

1.4 Your responsibilities as a parent or guardian. By creating or maintaining a child profile, you represent and warrant that you are the child's parent or legal guardian, that you have the authority to provide the child's information and to consent to its processing, and that you consent on the child's behalf to our collection and use of that data as described in these Terms and the Privacy Policy. To the extent applicable law (including the US Children's Online Privacy Protection Act (COPPA)) requires a specific method of verifiable parental consent for any data of a child under 13, you authorize us to use the consent mechanism we make available and you agree to complete any verification step we request. The lawful basis for processing a child profile is your consent as the holder of parental responsibility (under the GDPR, Article 6(1)(a), and Article 9(2)(a) for any sensitive elements such as images), with Article 8 GDPR governing the validity of that consent. Where applicable law (including US COPPA for a child under 13) requires a specific verifiable parental-consent method, we will obtain it through the mechanism we make available before processing that data, and child profiles may be unavailable in jurisdictions where we have not yet implemented that method. You are solely responsible for the child profile and the content you add to it, for supervising any use of the Service in connection with a child, and for complying with applicable law. You may review, edit, and delete a child profile and its data at any time within the app — including deleting a child profile on its own without deleting your account — and deleting your account also deletes any child profiles within it.

1.5 Acting for an organization. If you use the Service on behalf of a company or other entity, you represent that you are authorized to bind that entity, and "you" includes that entity.

2. The Service and License to Use It

2.1 What Trendo does. Trendo is an AI-assisted fashion styling app. It currently offers, and may in the future offer, features including: an AI stylist that gives outfit feedback, scores, and suggestions; a digital wardrobe in which you upload photos of your clothing and our AI recognizes items and creates cut-outs; outfit recommendations and manual outfit creation; outfit planning on a calendar; an inspiration discovery feed; curated shopping suggestions with outbound links to third-party merchants (some of which are affiliate links); virtual try-on; AI-generated fashion imagery; social/community features; referral and promotional programs; and a paid "Trendo Pro" subscription.

2.2 License to you. Subject to your compliance with these Terms, we grant you a limited, personal, non-exclusive, non-transferable, non-sublicensable, revocable license to download and use the Service for your own personal, non-commercial use. This use license is revocable and ends on termination as described in Section 14.3; it is separate from the license you grant us over your User Content in Section 5, which persists as described there. We reserve all rights not expressly granted.

2.3 App-store rules. Your use of the Service is also subject to the rules of the platform from which you obtained the app (the Apple App Store or Google Play). Where those rules apply, you agree to comply with them. Apple and Google (and their subsidiaries) are third-party beneficiaries of these Terms and may enforce them against you.

2.4 Apple-specific terms. If you obtained the app from the Apple App Store, you acknowledge and agree: (a) these Terms are between you and the Company only, not Apple, and the Company — not Apple — is solely responsible for the app and its content; (b) Apple has no obligation to furnish any maintenance or support for the app and no warranty obligation whatsoever; (c) the Company, not Apple, is responsible for any product warranties (whether express or implied by law, to the extent not effectively disclaimed) and for addressing any claims that the app or your use of it fails to conform to any legal or regulatory requirement; (d) the Company, not Apple, is responsible for addressing any claim that the app or your possession or use of it infringes a third party's intellectual-property rights; (e) Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you; and (f) you represent that you are not located in a country subject to a U.S. Government embargo or designated by the U.S. Government as a "terrorist-supporting" country, and that you are not listed on any U.S. Government list of prohibited or restricted parties.

3. Accounts and Security

3.1 Registration. You can create an account using email and password (with email verification at signup), Google Sign-In, or Apple Sign-In. You agree to provide accurate information and to keep it up to date. We verify your email address at signup to confirm it is genuine and to deter automated abuse.

3.2 Your responsibility. You are responsible for safeguarding your credentials and for all activity under your account. You must notify us promptly at info@cloverandfox.com of any unauthorized use or security breach. To the extent permitted by law, we are not liable for losses arising from your failure to keep your credentials secure.

3.3 One person, one account. Accounts are personal to you. You may not sell, share, or transfer your account, or let others use it, except for child profiles you manage as described in Section 1.

4. Subscriptions, Free Trial, and Payments

4.1 Trendo Pro. Certain features require a paid auto-renewing subscription ("Trendo Pro"). Trendo Pro is offered with a subscription length of one (1) month at a price of approximately EUR 9.99 per month (prices may vary by region, currency, store, and over time; the price shown to you at the point of purchase controls), typically with a 14-day free trial for new subscribers.

4.2 Billing through the app stores. All subscription payments are processed by Apple (In-App Purchase) or Google (Google Play Billing), not by us. Payment is charged to your Apple ID or Google account. We do not collect or process your payment-card details. Your purchase is also subject to the applicable store's terms.

4.3 Free trial. If a free trial is offered, you will not be charged for the trial period. Unless you cancel before the end of the free trial in the manner and within the deadline specified by the applicable app store (typically at least 24 hours before the trial ends), your subscription will automatically convert to a paid subscription and you will be charged the then-current price. Eligibility for trials is at our and the store's discretion. Starting a new subscription may forfeit any unused portion of a trial.

4.4 Auto-renewal. Your subscription automatically renews for successive periods at the then-current price, and your payment method (via the store) is charged within 24 hours before the end of each period, until you cancel.

4.5 Cancellation. You can cancel at any time through your Apple App Store or Google Play account settings. Cancellation takes effect at the end of the current billing period; you retain access until then. Deleting the app does not cancel your subscription.

4.6 Price changes. We may change subscription prices for future billing periods. We will give you reasonable advance notice (and at least the notice required by the applicable store or law), and a new price will not take effect until your next renewal. Where the applicable store or law requires your affirmative consent to a price increase, your subscription will not renew at the higher price unless you consent; otherwise, you may cancel before the change takes effect to avoid it.

4.7 Refunds. Payments are non-refundable except where required by the applicable store's policies or by mandatory law (including, for eligible EU/EEA and UK consumers, any applicable statutory withdrawal rights). Because billing runs through the stores, refund requests are generally handled by Apple or Google under their policies.

4.8 Taxes. Prices may be inclusive or exclusive of taxes as determined by the store and applicable law; you are responsible for any applicable taxes not collected by us or the store.

4.9 EU/UK statutory withdrawal. Where you have a statutory right to withdraw from a digital-services or digital-content purchase (for example, the 14-day right under EU/UK consumer law), you may exercise it as required by that law. By starting to use a paid feature or downloadable digital content during the withdrawal period, you expressly request immediate performance and acknowledge that, once performance has begun (or the content is supplied) with your consent, your withdrawal right may be lost to the extent permitted by that law. Statutory cancellation, conformity, and refund rights that cannot be waived are unaffected.

5. User Content and License Grant

5.1 "User Content." "User Content" means any content you upload, submit, create, or store through the Service, including photos of your clothing and yourself, wardrobe items, outfits, calendar entries, style preferences, text, comments, posts, and any content you add to a child profile.

5.2 You keep ownership. As between you and us, you retain all ownership rights in your User Content. We do not claim ownership of it.

5.3 License you grant to us. Separately from, and without limiting, the license granted to you in Section 2.2, you grant the Company a worldwide, non-exclusive, royalty-free, fully paid-up license — sublicensable solely to our service providers and successors acting for the purposes in this Section and consistent with our Privacy Policy, and transferable only in connection with a transaction permitted under Section 22.4 — to host, store, reproduce, cache, back up, process, analyze, adapt, modify, translate, create derivative works from, and display your User Content, in any media now known or later developed, for the following purposes:

• to operate, provide, maintain, secure, and improve the Service;
• to perform the features you use (for example, running AI recognition, creating cut-outs, generating recommendations, virtual try-on, and AI imagery);
• to develop, train, test, evaluate, and refine our and our providers' AI features, models, algorithms, and recommendations, using usage data and, for ordinary (non-sensitive) User Content, de-identified or aggregated data, or with your consent where required, in each case as further described in, and subject to, our Privacy Policy (which excludes virtual try-on face/body images and child-profile data from model training, consistent with our Privacy Policy); and
• where you enable social or sharing features, to display your User Content to other users as you direct.

To the extent permitted by applicable law, you waive, or agree not to assert, any moral rights or rights of attribution or integrity in your User Content against us and our permitted sublicensees, and you grant us a license to use your name, username, image, likeness, and voice as embodied in your User Content for the purposes above (including operating any social features you enable and generating outputs you request). Where such rights cannot lawfully be waived, you consent to our acts that would otherwise infringe them.

5.4 Scope and duration. This license exists only to allow us to operate and improve the Service and lasts as long as we host your User Content. It generally ends when you delete the relevant User Content or your account, except that: (a) models, weights, parameters, embeddings, analytics, and learnings already derived from your User Content are not themselves your User Content, do not in themselves identify you, and survive deletion — we may retain and continue to use them, and any de-identified or aggregated data, on a perpetual and irrevocable basis; (b) we may retain copies in routine backups and as required by law for a reasonable period; and (c) content you have shared with others or that others have stored may persist with them.

5.5 Your warranties about User Content. You represent and warrant that you own or have all necessary rights, licenses, and consents to your User Content and to grant the license above, and that your User Content (and our use of it as permitted) does not violate any law or infringe or misappropriate any third party's intellectual property, privacy, publicity, or other rights. If your User Content depicts any person other than yourself (including a child or any person in a try-on or social post), you confirm you have obtained that person's (or their parent's/guardian's) consent for the upload and processing described here.

5.6 No obligation to store; responsibility. We may, but are not required to, store or back up your User Content, and you should keep your own copies. Where we do back up content, deletion follows the retention schedule in our Privacy Policy. You are solely responsible for your User Content and the consequences of submitting it. We may, but are not required to, review, monitor, refuse, remove, or restrict any User Content at our discretion, including content we believe violates these Terms or the law.

6. AI Features and AI-Generated Content

6.1 How AI features work. The Service uses artificial intelligence — including our own models and third-party AI providers — to recognize clothing, create cut-outs, generate styling feedback and scores, produce recommendations, generate fashion imagery, and (where offered) create virtual try-on images. To provide these features, relevant inputs (including image URLs and related data) may be transmitted to and processed by our service providers (see our Privacy Policy, Section 6, for the providers we use).

6.2 Nature of AI output. AI-generated outputs are produced automatically and may be inaccurate, incomplete, outdated, or unexpected. AI styling, scores, recommendations, and similar outputs are provided for informational and entertainment purposes only and are not professional, medical, psychological, financial, or other regulated advice. You are responsible for your own decisions. Similar outputs may be generated for other users; AI outputs are not unique to you.

6.2a Not a health, body, or wellbeing assessment. Body-type labels, fit notes, style scores, and similar outputs are automated stylistic generalizations intended to help you organize clothing. They are not an assessment, diagnosis, or judgment of your body, weight, health, attractiveness, or worth, and must not be relied on for any health, fitness, dietary, or psychological purpose. If you have concerns about body image, eating, or mental health, please consult a qualified professional. To the maximum extent permitted by law, you assume all risk arising from your reliance on, or emotional response to, any output of the Service, and we disclaim all liability for any claim that the Service caused or contributed to body-image, psychological, emotional, or related harm.

6.3 Ownership of the Service and AI outputs. The Service, the app, our software, our AI models, our prompts and systems, and the AI-generated imagery and content that we create for the Service (including the AI-generated and curated discovery/inspiration content we provide) are owned by us or our licensors. Subject to your underlying ownership of your input User Content, we grant you a limited, personal, non-exclusive, non-commercial license to use outputs generated from your own User Content (for example, a cut-out or try-on image derived from your photos) for your personal use of the Service. To the extent you acquire any right, title, or interest in any AI output that is incorporated into, or used to operate or improve, the Service generally (as opposed to an output delivered to you for your personal use), you hereby presently and irrevocably assign all such right, title, and interest to the Company, and agree to execute any documents reasonably necessary to perfect that assignment.

6.4 Acceptable use of AI. You may not use AI features to create unlawful, infringing, deceptive, harmful, harassing, or sexually explicit content, to depict a person without their consent, or in any way that violates Section 9.

6.5 No IP indemnity for outputs; your responsibility for use. AI outputs are generated automatically and may unintentionally resemble existing works, brands, trademarks, or persons. We make no representation that any AI output is free of third-party rights, and we provide no indemnity to you in respect of AI outputs. You are solely responsible for how you use, publish, or share any output, and for ensuring such use does not infringe any third party's rights.

6.6 AI-generated people are not real. Imagery shown as inspiration content in the Service — including the models wearing the outfits, and certain other generated visuals — is created by artificial intelligence and depicts synthetic, computer-generated people who do not exist. It is not photography of real individuals. Any resemblance to a real, identifiable person is coincidental and unintended. These AI-generated images are labelled as AI-generated within the Service (for example, with an "AI" marker shown on the image), consistent with applicable transparency requirements, including Article 50 of the EU AI Act. You may not represent this imagery as a photograph of a real person.

7. Virtual Try-On and Image Processing Consent

7.1 What it is. Virtual try-on (when available) lets you upload a photo of yourself and uses AI image generation to create images of you wearing selected garments. To do this, your photo is processed by us and our AI image-generation providers.

7.2 Your explicit consent. Photos of your face and body are sensitive personal data. We ask for your explicit consent before processing try-on photos. By choosing to enable and use virtual try-on, you expressly consent to our collection and processing of such photos to generate try-on images and to operate and improve the feature, as described in the Privacy Policy. Where required by law, this consent also constitutes your written release for the collection, storage, and use of any biometric identifiers or information involved in providing virtual try-on. You may withdraw consent and delete the relevant images at any time, which will stop future processing of those images. Try-on face/body images are not used to train our AI models.

7.3 Rights to images of people. You may only upload photos of yourself, or of another person for whom you have obtained explicit consent (or, for a child, verifiable parental/guardian consent). You must not upload images of identifiable people who have not consented, or any image you do not have the right to use.

8. Shopping, Affiliate Links, and Third Parties

8.1 Outbound links. The Service shows curated shopping suggestions and links that take you to third-party merchants and websites. Products, prices, availability, and descriptions are controlled by those third parties and may be inaccurate, outdated, or unavailable. We do not guarantee any of them. Weather information used to inform styling suggestions is supplied by a third party, may be inaccurate or unavailable, and is provided only to inform styling suggestions; do not rely on it for any safety, travel, or planning decision.

8.2 Affiliate disclosure. Some links are affiliate links, meaning the Company may earn a commission if you click through and make a purchase, at no extra cost to you. We may track outbound taps and attribute purchases for this purpose, as described in the Privacy Policy.

8.3 We are not the seller. We are not a party to any transaction between you and a third-party merchant, and we ship and sell nothing through the Service. We are not responsible for third-party products, services, content, websites, prices, payment, fulfillment, delivery, returns, or customer service. Your dealings with any merchant are solely between you and that merchant and are governed by their terms and policies. Any disputes about a purchase should be directed to the merchant.

9. Acceptable Use and Prohibited Conduct

You agree not to, and not to permit anyone else to:

• use the Service in violation of any law, regulation, or third-party right;
• upload or submit content that is unlawful, infringing, defamatory, obscene, sexually explicit, hateful, harassing, threatening, or that depicts a person without their consent;
• upload images of identifiable individuals (including children) without the required consent;
• impersonate any person or misrepresent your affiliation;
• infringe or misappropriate any intellectual property, privacy, or publicity rights;
• reverse engineer, decompile, disassemble, or attempt to derive source code or underlying models, except where this restriction is prohibited by law;
• copy, scrape, crawl, harvest, or systematically extract data or content from the Service, or use it to build a competing product or to train competing AI models;
• access the Service through automated means (bots, scripts) except as expressly permitted, or circumvent rate limits, paywalls, security, or access controls;
• interfere with, disrupt, overload, or attack the Service or its infrastructure, or introduce malware;
• resell, sublicense, rent, or commercially exploit the Service without our written permission;
• misuse AI features (including generating prohibited content under Section 6.4); or
• create accounts by automated means, abuse free trials or referral programs, or engage in fraud.

10. Social, Community, and Referral Features (Current and Future)

10.1 Community features. The Service may now or in the future allow you to post your own outfits and content, and to like, follow, comment, share, and interact with other users. If you use these features, your shared User Content and certain profile information may be visible to other users and the public, as governed by your settings and the license in Section 5.

10.2 Conduct. When using community features, you must comply with Section 9. You are solely responsible for your interactions with other users and for content you share. We do not endorse and are not responsible for User Content posted by others.

10.3 Moderation, takedown, and reporting. We may remove, restrict, or refuse any User Content at our discretion, and we may restrict or terminate accounts that violate these Terms. We do not guarantee that content you post will remain available. We may provide tools to report content or users and may, but are not obligated to, act on reports. If you believe content on the Service infringes your rights, contact us at info@cloverandfox.com so we can investigate and, where appropriate, remove it.

10.4 Referrals and promotions. We may offer referral or promotional programs. Additional rules may apply and will be presented at the time. You must not abuse these programs (for example, by self-referral, fake accounts, or fraud), and we may withhold rewards, disqualify participants for abuse, and modify or end any program at any time. You must only refer people who are happy to be contacted.

11. Intellectual Property

The Service and all of its content (other than User Content), including software, code, AI models, designs, text, graphics, logos, the "Trendo" and "Clover & Fox" names and marks, and all related intellectual property, are owned by the Company or its licensors and are protected by intellectual-property laws. Except for the limited licenses expressly granted in these Terms, no rights are transferred to you. You may not use our names, logos, or marks without our prior written consent. If you send us feedback or suggestions, you grant us a perpetual, irrevocable, royalty-free license to use them for any purpose without obligation to you.

12. Third-Party Services

The Service relies on and integrates with third-party services (for example, hosting, AI providers, analytics/attribution, crash reporting, payment and sign-in providers, weather data, and affiliate networks/merchants), which are identified in our Privacy Policy. Your use of certain features may be subject to those third parties' terms. We are not responsible for third-party services or for any act or omission of a third party.

13. Privacy

Our collection and use of personal data — including photos, location used to provide local weather for recommendations, child-profile data under the parental-consent model, and the third-party processors we use — are described in our Privacy Policy, which forms part of these Terms. Please review it to understand your choices and rights.

14. Account Deletion, Suspension, and Termination

14.1 By you. You may stop using the Service and delete your account at any time, either in the app (Settings > Delete profile) or via our web deletion page at https://www.cloverandfox.com/delete-your-account/. You may also delete a child profile on its own, without deleting your account, in Settings. Deleting your account deletes associated child profiles and User Content, subject to the retention exceptions in Section 5.4 and our Privacy Policy. Deleting your account does not cancel a store-billed subscription; cancel it separately in the App Store or Google Play (Section 4.5).

14.2 By us. We may suspend, restrict, or terminate your access to all or part of the Service if you violate these Terms or the law, or if required for security, legal, or operational reasons, or if we discontinue the Service or a feature. Where reasonable and lawful, we will give you notice. For paying subscribers, where we terminate without cause we will, where required by applicable law, provide reasonable notice and refund any unused prepaid period.

14.3 Effect. On termination, your license to use the Service ends. Sections that by their nature should survive — including User Content licenses to the extent stated, intellectual property, disclaimers, limitation of liability, indemnification, governing law and dispute resolution, and general clauses — survive termination.

15. Changes to the Service

We are continually improving the Service and may add, change, suspend, or discontinue features (including AI features and subscription benefits) at any time. Where a change materially and adversely affects a paid feature you are using, we will act reasonably and consistently with applicable consumer law.

16. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will provide reasonable notice (for example, by in-app notice, email, or by updating the "Last updated" date and posting the new Terms at cloverandfox.com/terms) before they take effect. Your continued use of the Service after changes take effect constitutes acceptance. Where required by law, material changes will not apply to you until you have been given notice and a reasonable opportunity to reject them by ceasing use and, where applicable, cancelling and obtaining any refund required by law; if you are a consumer and do not accept a material change, you may terminate before it takes effect. If you do not agree to the updated Terms, you must stop using the Service and may delete your account.

17. Disclaimers ("AS IS")

17.1 To the maximum extent permitted by law, the Service and all content, AI outputs, recommendations, and materials are provided "AS IS" and "AS AVAILABLE," with all faults and without warranties of any kind, whether express, implied, statutory, or otherwise. We, and our affiliates, suppliers, and licensors, expressly disclaim all implied warranties, including merchantability, fitness for a particular purpose, title, accuracy, and non-infringement, and any warranty against loss, corruption, or unavailability of data or User Content.

17.2 Without limiting the above, we do not warrant that: the Service will be uninterrupted, secure, timely, or error-free; AI outputs, scores, recognition, recommendations, or generated images will be accurate, complete, reliable, or suitable; defects will be corrected; the Service is free of harmful components; or any product, price, weather data, or availability shown via the Service is correct or available. Any reliance on the Service is at your own risk.

17.3 AI styling, fashion, body-type, and similar outputs are for informational and entertainment purposes only and are not professional advice of any kind, and are not a health, body, weight, or wellbeing assessment (see Section 6.2a).

17.4 Some jurisdictions do not allow the exclusion of certain warranties, so some of the above exclusions may not apply to you, and you may have additional rights under mandatory law (see Section 19).

18. Limitation of Liability

18.1 To the maximum extent permitted by law, in no event will the Company or its officers, directors, employees, agents, suppliers, or licensors be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, goodwill, or other intangible losses, arising out of or relating to the Service or these Terms, even if advised of the possibility of such damages, and whether based in contract, tort (including negligence), strict liability, or otherwise.

18.2 To the maximum extent permitted by law, the Company's total aggregate liability for all claims arising out of or relating to the Service or these Terms will not exceed the greater of (a) the total amounts paid for the Service that are attributable to your account in the twelve (12) months before the event giving rise to the first such claim (whether paid directly to us or collected on our behalf by Apple or Google), or (b) one hundred United States dollars (USD 100). The existence of more than one claim does not enlarge this limit. You acknowledge that the fees reflect this allocation of risk and that we would not provide the Service on these terms without it.

18.3 The limitations in this Section apply to all claims, regardless of legal theory, and reflect the allocation of risk between us. Some jurisdictions do not allow certain limitations, so parts of this Section may not apply to you.

18.4 Mandatory rights preserved. Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including (where applicable) liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or under mandatory consumer-protection law. Where you are a consumer in the EU/EEA, UK, or another jurisdiction with mandatory protections, nothing here deprives you of rights you cannot waive — including statutory conformity remedies for digital content and services (such as under EU Directive 2019/770) — and our liability for breach of those mandatory rights is determined by that law (see Section 19).

19. Consumers and Mandatory Local Rights

If you use the Service as a consumer, you benefit from any mandatory rights and protections of the country in which you live that cannot be waived by agreement. Nothing in these Terms — including the governing-law, dispute-resolution, disclaimer, liability, time-limit, or class-waiver provisions — limits or excludes those mandatory rights. In particular, consumers in the EU/EEA and UK retain the protection of mandatory provisions of their local law, including statutory consumer guarantees, digital-content conformity remedies, and any applicable withdrawal/cancellation rights, and may bring proceedings in their local courts where local law so provides. To the extent of any conflict between these Terms and mandatory consumer law that applies to you, that mandatory law prevails.

20. Governing Law and Dispute Resolution

20.1 Governing law. Except where mandatory local law applies under Section 19, these Terms and any dispute relating to them or the Service are governed by the laws applicable in the Emirate of Dubai and the federal laws of the United Arab Emirates, without regard to conflict-of-laws rules.

20.2 Informal resolution. Before bringing a formal claim, you agree to contact us at info@cloverandfox.com and try in good faith to resolve the dispute informally for at least 30 days.

20.3 Agreement to arbitrate; delegation (where lawful). Except as stated below, any dispute that is not resolved informally will be finally settled by binding individual arbitration. The arbitrator, and not any court, has exclusive authority to resolve any dispute about the interpretation, scope, enforceability, or formation of this arbitration agreement, including whether a dispute is arbitrable. For users resident in the United States, arbitration is administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, seated in the user's home state, in English; for all other users, arbitration is administered by the Dubai International Arbitration Centre (DIAC), seated in Dubai, in English; in each case before one arbitrator. Judgment on the award may be entered in any court of competent jurisdiction. This arbitration agreement does not apply to consumers in the EU/EEA or the UK, or anywhere a pre-dispute agreement to arbitrate consumer disputes is unenforceable; such consumers may bring claims in the courts of their place of residence under Sections 19 and 20.4.

20.3a Carve-outs. This arbitration agreement does not require arbitration of: (i) qualifying claims a party may bring in a small-claims court; or (ii) claims for injunctive or equitable relief to protect intellectual property or confidential information. Either party may seek to compel arbitration in any court of competent jurisdiction.

20.3b Right to opt out. You may opt out of this arbitration agreement and the class-action waiver in Section 20.5 by emailing info@cloverandfox.com within 30 days of first accepting these Terms, stating your name and your intent to opt out. Opting out does not affect any other part of these Terms.

20.3c Mass filings. If 25 or more similar demands are asserted by or with the coordination of the same or coordinated counsel, the demands will be administered in staged batches, and the parties will cooperate to reduce fees; applicable limitation periods are tolled during batching.

20.4 Courts. Where arbitration does not apply, or where you are a consumer entitled under mandatory law to a different forum, the dispute will be subject to the courts having jurisdiction under that mandatory law (for EU/EEA and UK consumers, typically the courts of your place of residence); otherwise, the courts of Dubai, UAE will have jurisdiction.

20.5 Class-action and jury waiver (where lawful). To the maximum extent permitted by applicable law, you and we agree that disputes will be brought only in an individual capacity and not as a plaintiff or class member in any purported class, collective, or representative proceeding, and each party waives any right to a jury trial. This waiver does not apply, and is not enforced, to the extent prohibited by mandatory law — including, in particular, that it is largely unenforceable against EU/EEA and UK consumers, who retain their statutory rights under Section 19.

20.6 Time limit. To the extent permitted by law, and except where you are a consumer whose local law provides a longer non-waivable limitation period (in which case that period applies), any claim relating to the Service must be brought within one (1) year after it arises, or it is permanently barred.

21. Indemnification

To the maximum extent permitted by law, you agree to defend, indemnify, and hold harmless the Company and its officers, directors, employees, agents, and licensors from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to: (a) your use or misuse of the Service; (b) your User Content, including any claim that it infringes or violates a third party's rights or that you lacked the necessary rights or consents (including for any person depicted, or for a child profile); (c) your violation of these Terms or any law; or (d) your dealings with third-party merchants. We may assume the exclusive defense and control of any matter subject to indemnification, in which case you agree to cooperate. We will notify you of any claim for which we seek indemnification, and you may not settle any such claim in a manner that imposes any obligation or admission on us, or affects our rights, without our prior written consent. This Section does not apply to the extent a loss results from our own breach or to the extent indemnification is limited by mandatory consumer law that applies to you.

22. General

22.1 Entire agreement. These Terms and the documents they incorporate (including the Privacy Policy) are the entire agreement between you and us regarding the Service and supersede any prior agreements.

22.2 Severability. If any provision is found unenforceable, it will be limited or removed to the minimum extent necessary, and the remaining provisions remain in full force.

22.3 No waiver. Our failure to enforce any provision is not a waiver of our right to do so later.

22.4 Assignment. You may not assign or transfer these Terms without our consent. We may assign or transfer these Terms and our rights and obligations, including in connection with a merger, acquisition, reorganization, financing, or sale of assets; in such cases we may transfer your data consistent with our Privacy Policy and applicable law.

22.5 Force majeure. We are not liable for any delay or failure to perform caused by events beyond our reasonable control, including acts of God, natural disasters, war, terrorism, civil unrest, labor disputes, governmental action, internet or utility failures, or failures of third-party providers.

22.6 No third-party beneficiaries. Except for Apple and Google as stated in Sections 2.3 and 2.4 and the indemnified parties in Section 21, these Terms create no third-party beneficiary rights.

22.7 Notices. We may provide notices to you in the app, by email, or by posting on cloverandfox.com. You may send notices to us at info@cloverandfox.com.

22.8 Relationship. Nothing in these Terms creates a partnership, agency, employment, or joint-venture relationship between you and us.

22.9 Language. These Terms are drafted in English; any translation is for convenience only, and the English version controls except where mandatory local law requires otherwise.

22.10 Export and sanctions. You represent that you are not located in, and will not use the Service from, any jurisdiction subject to comprehensive sanctions, and that you are not a person with whom dealings are prohibited under applicable export-control or sanctions laws. You agree to comply with all such laws.

23. Contact Us

Clover AI Tech FZCO (Dubai, United Arab Emirates)
Brand: Clover & Fox
Email: info@cloverandfox.com
Privacy Policy: cloverandfox.com/privacy
Delete your account: cloverandfox.com/delete-your-account/